National Advertising Division (2024)

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National Advertising Division (1)

The U.S. advertising industry founded the National Advertising Division (NAD) and the National Advertising Review Boardin 1971 as a system of independent industry self-regulation to build consumer trust in advertising and support fair competition in the marketplace. NAD holds national advertising across all media types to high standards of truth and accuracy by reviewing truth-in-advertising challenges from businesses, trade associations, consumers, or on its own initiative. Through its work, thousands of misleading advertising claims have been removed from the marketplace and NAD’s case decisions represent the single largest body of advertising law in the country.

National Advertising Division (2)

NAD 2024: Charting the Global Future of Ad Law

September 16-17, 2024 in New York City

Register Now

Program Impact

Over its 50-year history, NAD has published thousands of decisions and has become the leading voice in providing guidance for truthful and transparent advertising. NAD reviews advertising in any industry and advertising format and often addresses cutting-edge advertising issues before regulatory guidance is available.

Recent Decisions

Summaries of all NAD case decisions, including appeals. Case Summaries

Upcoming Events

NAD's upcoming events and speaking engagements. Access Events

Policies & Procedures

NAD/NARB Procedures and FTC Resolution of Referrals. Read the Policies & Procedures

Resource Library

Topical digests, NAD podcasts, blogs, videos, and more. Access Resources

NAD Challenges

The NAD Challenge process brings value to business by leveling the playing field and enhancing consumer trust in the marketplace.

Fast-Track SWIFT

Single-issue advertising cases with decisions in 20 business days.

Standard Track

Open to a variety of case types with decisions 20 business days following the final meeting.

Complex Track

Cases requiring complex substantiation with decisions 30 business days following the final meeting.

Learn More about the Filing Tracks

NAD’s Monitoring Program

As part of its public interest mission to ensure consumers receive truthful and accurate advertising messages, NAD initiates approximately 20-25% of its cases each year based on its own monitoring of advertising in a wide variety of product categories. The goal of NAD’s monitoring cases is to expand the universe of advertising claims that are reviewed for truth and transparency and provide guidance for future advertising. In determining whether to open a monitoring case, NAD considers whether the advertising meets one or more of the following criteria:

  • Targets a vulnerable population (elderly, children, special needs, etc.);
  • Capitalizes on consumer fears or misunderstanding;
  • Fills a gap in regulatory efforts of the FTC and state AGs;
  • Addresses novel or emerging issue of interest for the advertising industry;
  • Concerns claims that consumers cannot evaluate for themselves;
  • Achieves diversity among industries that historically participate in self-regulation.

Frequently Asked Questions

NAD Annual Reports:

Annual Report 2023
Annual Report 2022
Annual Report 2021
Annual Report 2020

The NAD Annual Report includes a year in review, exclusive insight on ad law case trends, a wrap-up of each year’s annual conference, and an extensive summary of the year’s casework.

Recent Decisions

Decision

National Advertising Division Recommends T-Mobile Discontinue or Modify “Price Lock” Claim for 5G Home Internet Service

New York, NY – June 17, 2024 – The National Advertising Division recommended that T-Mobile US discontinue its “Price Lock” claim for 5G home internet service or modify the claim to explain how T-Mobile’s “Price Lock” policy differs from a “price lock” which locks the price for the term of a service.

Read the Decision Summary

Decision

National Advertising Division Recommends Agendia Modify or Discontinue Certain Claims for MammaPrint and BluePrint Breast Cancer Tests

New York, NY – June 13, 2024 – The National Advertising Division recommended that Agendia modify or discontinue certain claims regarding the superiority of its MammaPrint and BluePrint tests for black women, including claims that GHI’s Oncotype DX test is inappropriate for black women and that it is biased,...

Read the Decision Summary

Decision

Following National Advertising Division Challenge, Perfect Play Voluntarily Discontinues Earnings Claim for Solitaire Smash Mobile App Game

New York, NY – June 12, 2024 – Following a challenge brought by the National Advertising Division as part of its routine monitoring program, Perfect Play voluntarily discontinued the claim that consumers can win significant amounts of money by playing its Solitaire Smash mobile app game.

Read the Decision Summary

Decision

National Advertising Division Recommends Telecom Business Solutions Modify its AI-Pro Advertising to Avoid Confusion with ChatGPT and OpenAI

New York, NY – June 11, 2024 – BBB National Programs’ National Advertising Division recommended that Telecom Business Solutions d/b/a AI-Pro.org, modify its AI-Pro advertising, which uses the terms “ChatGPT” and “GPT4,” to avoid confusion about the nature of AI-Pro’s products and services and its...

Read the Decision Summary

BBB National Programs provides summaries of all case decisions in the Case Decision Summary library. For the full text of National Advertising Division, National Advertising Review Board, and Children’s Advertising Review Unit decisions, subscribe to the Online Archive. For members of the press, the full text of any BBB National Programs decision is available by emailing the request to press@bbbnp.org.

Upcoming Events

9th Anti-Ageing Skin Care Conference

Annie Ugurlayan, Assistant Director, National Advertising Division, BBB National Programs will discuss US Advertising Self-Regulation’s Overview of Anti-Ageing Claims in the Beauty Industry

Learn more

Jun 26, 2024 London, UK

ACI-CRN Dietary Supplements Conference

Eric Unis, Attorney, National Advertising Division, BBB National Programs will lead a discussion on Critical Takeaways from the Latest Dietary Supplement Advertising Decisions Issued by the National A ...

Learn more

Jun 26, 2024 New York, NY

Happi & Nutraceuticals World Wellness Conference & Tabletop Exhibition

Annie Ugurlayan, Assistant Director, National Advertising Division, BBB National Programs will discuss product claims

Learn more

Sep 12, 2024 New York, NY

NAD 2024: Charting the Global Future of Ad Law

The National Advertising Division (NAD) annual conference, NAD 2024, will convene advertising and legal professionals, academic and industry experts, government officials, and businesses of all sizes ...

Learn more

Sep 16, 2024 New York, NY

National Advertising Division (3)

September 16-17, 2024

NAD 2024: Register Now

Register now for NAD 2024, where an all-star line-up of speakers will explore the legal challenges advertisers and marketers are navigating in the advertising landscape. This year’s in-person event is on September 16-17 in New York, NY.

Subscribe to Ad Law Insights

A monthly newsletter with insights on recent ad law cases, industry news, monthly ad law trends from NAD Vice President Laura Brett, and more.

Subscribe

NAD Annual Report

The 2023 Annual Report, a year in review for the National Advertising Division, includes exclusive insight on ad law case trends, a wrap-up of NAD 2023, and an extensive summary of NAD case work over the last year.

View Report

NAD 50th

In 1971, the advertising industry established the U.S. mechanism of independent industry self-regulation. For the last 50 years, companies have held each other to a higher standard of truth in advertising.

Visit NAD50th.org

National Advertising Division (4)

September 16-17, 2024

NAD 2024: Register Now

Register now for NAD 2024, where an all-star line-up of speakers will explore the legal challenges advertisers and marketers are navigating in the advertising landscape. This year’s in-person event is on September 16-17 in New York, NY.

Subscribe to Ad Law Insights

A monthly newsletter with insights on recent ad law cases, industry news, monthly ad law trends from NAD Vice President Laura Brett, and more.

Subscribe

NAD Annual Report

The 2023 Annual Report, a year in review for the National Advertising Division, includes exclusive insight on ad law case trends, a wrap-up of NAD 2023, and an extensive summary of NAD case work over the last year.

View Report

NAD 50th

In 1971, the advertising industry established the U.S. mechanism of independent industry self-regulation. For the last 50 years, companies have held each other to a higher standard of truth in advertising.

Visit NAD50th.org

Policies & Procedures

Any company, consumer, or non-governmental organization, including trade associations and non-profit organizations, can file a challenge with NAD.We handle about 150 cases each year and our decisions represent the single largest body of advertising decisions in the United States. The NAD | NARB Policies and Procedures describe the details and parameters of NAD's challenge review process. When an advertiser declines to participate in the NAD process or decides not to comply with NAD’s decision, NAD will refer the matter to the Federal Trade Commission (FTC). The FTC will review the matter for possible enforcement action.

Frequently Asked Questions

What is the National Advertising Division, or NAD?

Is NAD affiliated with the government?

What is the definition of "advertising"?

I received a letter from NAD – do I have to respond?

How do I file a challenge?

What is the difference between a Fast-Track SWIFT, Standard Track, and Complex Track challenge?

Is there a filing fee?

What happens after a case has been decided?

Read FAQs about:

Fast-Track SWIFT
The NAD Process
The NAD Case Decision

Contact Us

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National Advertising Division (2024)

FAQs

What is the national advertising division? ›

As part of the independent, non-profit BBB National Programs, the National Advertising Division (NAD) independently evaluates the truth and accuracy of national advertising. It also works to increase the public's confidence in advertising.

Is NAD part of BBB? ›

The National Advertising Division (NAD) was created to ensure the credibility and truth- fulness of advertising claims. It is a part of the Better Business Bureau (BBB), one of the best known self-regulatory trade associations in the United States.

What does narb do? ›

The National Advertising Review Board (NARB) is the appellate body for the U.S. system of advertising industry self-regulation.

What is the role of the National Advertising Division of the advertising Self-Regulatory Council? ›

Lesser known may be the National Advertising Division (NAD), the advertising industry's robust self-regulatory body, which offers a vigorous (yet voluntary) dispute resolution process for advertisers and is charged with independently monitoring and reviewing national advertising for truthfulness and accuracy.

Is BBB National Programs legit? ›

BBB National Programs is an independent, non-profit organization that oversees more than a dozen national industry self-regulation programs that set high standards for the advertising and privacy practices of business.

What is national advertising about? ›

“National advertising is an ad campaign that targets the entire country vs. regions or specific DMAs,” explains Fritz. “This is beneficial when a company has a service or a product available for purchase that is not isolated to a specific region of the country.”

What is the downside of NAD? ›

NAD Supplement Side Effects

NAD supplements are safe in adequate dosages, although they can produce nervousness, headaches, and fatigue. Human studies have not examined high doses or long-term consequences. If you have health issues or take other medications, see a doctor before taking NAD supplements.

Does BBB show your name? ›

We will share your name, state/province, postal code, email address and other information you submit with other BBBs administering BBB Scam Tracker. We may also share this information with governmental agencies, law enforcement, and other appropriate organizations for investigation or research.

What is the NAD process? ›

NAD's Challenge Process. Any company or non-governmental organization, including trade associations and non-profit organizations, can file a National Advertising Division (NAD) challenge against the truth or accuracy of national advertising in any advertising medium.

Why do men get narbs? ›

Males often experience erections, sometimes called boners, without physical or psychological stimulation. While it is usually not a cause for concern, it can feel embarrassing. Random erections are normal in adolescents and adults, especially when waking up. Fluctuations in testosterone may be responsible.

What is a NAD case? ›

NAD assesses the truth and accuracy of claims made in national advertising via three case track options for competitor challenges (Standard Track, Fast-Track SWIFT, and Complex Track) or through its own monitoring efforts.

What is a narb slang? ›

I grew up with two younger brothers, and I've been dating dudes for the past two decades, so I thought I'd seen and heard (and smelled) it all when it came to gross and hilarious guy stuff. And then I heard about the NARB. That would be the “no apparent reason boner.” Thank you, Nick Jonas, for introducing us.

Is the National Advertising Division a government agency? ›

Is NAD affiliated with the government? No, the National Advertising Division is a unit of the independent, non-profit organization, BBB National Programs.

Who is responsible for national advertising? ›

The NARB acts as the appeals board for the National Advertising Division (NAD) of BBB National Programs. The NAD investigates matters of honesty and accuracy in advertising and issues of taste or social responsibility are addressed by the NARB.

Who controls advertising regulations? ›

The Federal Trade Commission (FTC) is the primary federal consumer agency in charge of regulating advertisem*nts in the United States. The FTC is responsible for investigating and bringing lawsuits for violations of the FTC Act. The FTC Act's key tenets include: Advertising must be truthful and non-deceptive.

What does the Association of National Advertisers do? ›

As the voice of the industry, the ANA provides the advertising community with a voice before Congress, state legislatures, Federal regulatory agencies, and the courts. We also challenge our members and the industry to collaborate as a community and leverage their leadership for business and brand growth.

What is national advertising with examples? ›

Examples of national advertising campaigns include Coca-Cola's “Share a co*ke” campaign, Apple's “Think Different” campaign, and Nike's “Just Do It” campaign. These campaigns utilize various media channels to reach a wide audience and create a strong brand message.

Who regulates advertising in the US? ›

The Federal Trade Commission (FTC) is the primary federal consumer agency in charge of regulating advertisem*nts in the United States. The FTC is responsible for investigating and bringing lawsuits for violations of the FTC Act. The FTC Act's key tenets include: Advertising must be truthful and non-deceptive.

What is the federal agency for advertising? ›

Federal Trade Commission (FTC) | USAGov.

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