No1 Lounge at Gatwick South Terminal | Airport Lounge (2024)

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You can use the lounge three hours prior to your flight time. Extra hours can be purchased in advance if you plan to arrive earlier.

When booking online, we automatically set the arrival time three hours prior to your flight time, in line with our terms and conditions.

You're free to leave the lounge and return any time during your stay, but you must always keep your luggage with you.

Yes, our dress code stipulates that we reserve the right to refuse admission to anyone wearing clothing which we deem to be unsuitable. This includes themed or fancy-dress outfits, clothes with slogans that may cause offence, sports shirts, beach flip flops, vests, and clothing that exposes midriffs or upper thighs. We will not hesitate to enforce this entry requirement. Anyone who refuses to adhere to these requirements will be refused access and forfeit the right to any refund.

If you would like to find out more about Terms of Entry & Lounge Etiquette, please click here.

As always, our bookings are flexible, so you can have confidence and peace of mind that should your plans change, you can cancel or amend your booking easily, free of charge.

To change your booking, simply go to the 'Account' section on our website to manage your booking. If you require further assistance after trying to amend your booking online, please get in touch with our Guest Relations team by emailing Enquiries@No1Lounges.com

If you have booked with a third party such as the airport website or Holiday Extras, you will need to contact them directly to make changes to your booking. We can only resolve booking queries for guests who have booked direct with No1 Lounges.

We strive to make our lounges a relaxing environment for all, with this comes the responsibility to ensure our lounges remain an environment our guests want to spend time in and our team can work safely within. We reserve the right to refuse access or service to any guests who are abusive towards our team members, this includes but is not limited to using aggressive or offensive language, raising your voice, ignoring our team member’s instructions or filming our team members without their prior consent.

We ask all guests be respectful of others whilst in the lounge, please keep noise to a minimum.

We have a responsibility to ensure guests are fit to fly. If you appear intoxicated, you'll be refused entry to your flight. We will not hesitate to refuse service to any guests or groups that appear to be consuming alcohol in an excessive manner or are acting in a way that is compromising the lounge experience for others or has the potential to cause problems for our staff. If required, our team will enlist the help of airport security or police to enforce this rule.

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You can also find more helpful articles in the No1 Lounges Help Hub.

If you are travelling as a group to our No1 Lounge at Gatwick South, we accept bookings on our website for a maximum of 8 people. Please be mindful of the rules around group bookings.

If the group is of 9 or more, then you must contact our Guest Relations team to enquire about availability. The best way to get in touch is via our Contact Us page or to email Enquiries@No1Lounges.com

Please be advised that each lounge maintains the discretion to accept or deny Group Booking requests, and any self-assembled groups will not be seated together. If you are traveling as a group and would therefore like to be seated together in lounge, please book as a group. Those who do not book as a group but would like to be seated together in-lounge could be refused access/refused this request as they are in breach of our booking policy.

Please note, we do not permit access to stag and hen parties at any of our lounges.

In order to ensure a premium lounge experience for all guests, we do ask that large groups are both respectful of those guests around them, and mindful of keeping noise to a reasonable level.

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